Our Policy & Guarantee

Payment Privacy Policy
"We guarantee that your personal details will not be passed on to another party - Information of a sensitive nature will not be retained and will be shredded after authorised use."

Delivery Policy
All goods and services are sent by courier UK mainland next day where possible. International deliveries within 1 week depending on service requested by customer. We use UPS, so customers can track their consignment online. Goods are despatched on the receipt of cleared funds, customers will be advised by email should their be any delay in dispatching their order.

Delivery times once goods have left are dependent on delivery method. Express service worldwide can be arranged at the customers request. Customers will be advised of postal or courier charges at the time of order.

Return, Refund & Cancellation Policy
Returns are accepted within 14 days of purchase, if it is not what the customer ordered or the goods are faulty. Returns accepted on the condition that the instrument has not been misused, a full refund or an alternative exchange given, provided the instruments are returned with original packing. Deposits paid for special orders are non refundable.

We will arrange collection by courier in the event of the above.


Manfrini instruments are guaranteed for 5 years against manufacturing defect, this excludes broken reeds and tuning.

Used accordions are guaranteed for 2 years excluding broken reeds, tuning and mistreatment of instrument. All accordions are tested carefully before despatch.

We guarantee the work undertaken on repairs for 1 year, provided the instrument has not been misused, this excludes broken reeds and tuning.